Refund policy

Refunds & Store Credits
If you are unhappy with our sharpening services within 14 days of receiving your knife, please reach out to services@hilltradecraft.com.  If we determine that the service we provided was not up to our standards, we will provide you a store credit that can be used to resharpen the same knife or another knife in the future.  We will notify you via e-mail if we determine that a refund or store credit is approved.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We will consult before and after imagery to determine if it was damaged during sharpening or during shipping.  If the damage occurred during shipping, then we will help with filing claims for the standard protection included on the shipping receipt.  As stated in our terms, reach out to us via our e-mail address if you wish to ship us your knives using your own label and insurance.